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3 weeks ago   Public Service   Pretoria   63 views Reference: 66
Job Details

SALARY : R211 713 per annum (Level 06) (basic salary), plus 37% in lieu of benefits

CENTRE : Pretoria Head Office (Deployed In Withdrawals, Pensioner Maintenance and Special Projects)


An appropriate three (3) year tertiary qualification at least 360 credits (preferably in administration/finance) with 18 months proven experience in the administration/processing of Retirement fund/Employee Benefits or Senior Certificate (ideally with either Mathematics or Accounting as a passed subject) with 3 years proven experience in administration/processing of Retirement fund/Employee Benefits. Experience of the MS Office package, with particular focus on MS Excel. Preference may be given to candidates with experience and exposure to the Withdrawals, Special Projects and Pensioner Maintenance environments within the last 12 months. Knowledge of standards and procedures of claims processing. Knowledge of HR matters. Policy formulation. Stakeholder management. Analytical thinking. Financial management. Good communication skills. Attention to detail. Customer orientation. Creative thinking. Negotiation skills. Logical thinking. Production driven.


The successful incumbent will be responsible for a wide variety of tasks which include the following but not limited to: Process Claims: Review applications/claims received for various types of exits or claims. Check that all supporting documentation is attached as per the requirements of the specific claim. Evaluate the member records reflected in the documentation and update accordingly to ensure accurate information is reflected. Request member’s information for inclusion in the benefits application form, where missing information is identified. Process payment of claims. Review the initial payment, based on a review of the particulars of the case. Reconcile purchase of service figures, checking that all outstanding service has been calculated correctly for payments. Upload supporting documentation for benefit payments, ensuring accuracy. Checking whether beneficiaries indicated qualify as dependents according to set criteria, for instructions for payments. Review the calculation against the information available on the member records, confirming whether correct or supplying reasons for rejection. Review the summary of rejected applications/claims; identifying reasons for rejection based on rules of the various Funds/schemes. Route the rejected applications/claims – in terms of the standard procedure. Ensure that all exceptions (where applicable) related to death distributions, service period recognition verification, fraud and risk issues, contribution adjustments, benefit distribution verification, payment reversals, unclaimed benefits, standard legal issues and the updating of banking details have been resolved in accordance with the relevant policies and procedures. Check that all documentation required for payment is attached and that the correct benefit is being paid to the member, based on established criteria. Review the benefit application form and validate the content. Initiate the payment instruction.

ENQUIRIES : Felicia Mahlaba on Tel No: 012 319 1455 42


It is mandatory to email your application (comprehensive CV and new Z83 signed) to Recruit1@gpaa.gov.za quoting the reference number in the subject heading of the email.


Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as well as all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The certification of all supporting documents will be expected of the shortlisted candidates only. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The purpose of the roles is to provide administrative support for the processing and payments of pension claims. Various EB Processor contract positions are available in Pretoria Head Office to be deployed across Withdrawals, Special Projects and Pensioner Maintenance units respectively, on a 12 months’ contract.

Company Description
05 August 2022 before 12h00 noon. No late applications will be considered.
NOTE : Take note of the Disclaimer mentioned on each advert. It is mandatory that
applications which consist of a signed Z83 and comprehensive CV be emailed to the
respective email addresses indicated on each advert. Ensure that you use the correct
inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure
to sign your Z83 before you scan it. Please use your signature or valid e-signature and
not your name written in block/typed print. A Z83 not signed will be deemed a regret.
From 1 January 2021, a new application for employment (Z83) form will be effective
and if the old Z83 is used, it will be deemed a regret. Should an individual wish to apply
for a post after 1 January 2021, he/she will be required to submit the new application
for employment form which can be downloaded at www.dpsa.gov.za-vacancies or
http://www.gpaa.gov.za Requirements: Applications must be submitted on the new
form Z83 as indicate above (signed and scanned). The relevant reference number
must be quoted on all documentation and on the subject heading of the email. An
application should consist of (a) a comprehensive and detailed CV (specifying all
experience and duties, indicating the respective dates MM/YY as well as indicating
references with full contact details) and (b) a duly completed Z83 (refer to Circular No
19 of 2022 in this regard). Failure to submit the above documents will result in the
application not considered and deemed a regret. The candidate must agree to the
following: Shortlisted candidates must avail themselves for a virtual or in-person panel
interview at a date and time determined by the GPAA. Note that certain information
contained in the application (CV and Z83) may be verified through the request for
official documents and or other methods of verification and proof. The certification of
all supporting documents will be expected of the shortlisted candidates only.
Applicants must note that pre-employment checks and references will be conducted
once they are short-listed and the appointment is also subject to a positive outcome
on these checks, which include but not limited to: security clearance, security vetting,
qualification/study verification, citizenship verification, financial/asset record check,
previous employment verification and criminal record. Applicants will be required to
meet vetting requirements as prescribed by Minimum Information Security Standards.
It is the applicant’s responsibility to have foreign qualifications evaluated by the South
African Qualifications Authority (SAQA). Correspondence will only be conducted with
the short- listed candidates. If you have not been contacted within six (6) months after
the closing date of this advertisement, please accept that your application was
unsuccessful. The candidate must take note of: It is intended to promote
representativeness through the filling of these posts and the candidature of persons
whose promotion/ appointment will promote representativeness, will receive
preference. Disabled persons are encouraged to apply. For applications on salary
levels 11 – 15, the inclusive remuneration package consists of a basic salary, the
state’s contribution to the Government Employees Pension Fund and a flexible portion
in terms of applicable rules. SMS will be required to undergo a Competency
Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will
be required to undergo a technical exercise that intends to test the relevant technical
elements of the job. One of the minimum requirements for SMS is the pre-entry
certificate. For more details on the pre-entry course visit:
https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ The GPAA
reserves the right to utilize practical exercises/tests/competency assessments for nonSMS positions during the recruitment process (candidates who are shortlisted will be
informed accordingly) to determine the suitability of candidates for the post(s). The
GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised
during any stage of the recruitment process. The successful candidate will have to sign
and annual performance agreement and will be required to undergo a security